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Integrating Technology, Architecture and Design  |  (877) 550-5150

                    Help Desk

Safety Precautions Taken by Total Home Technologies in Response to COVID-19

Safety Precautions Taken by Total Home Technologies in Response to COVID-19

The team at Total Home Technologies is keeping an eye on all the latest news about the COVID-19 outbreak in the United States and around the world, and we are taking all necessary precautions to keep our employees, clients and community safe during this time. Health precautions and protocols in line with WHO and CDC directives are taking place throughout our organization to reduce the spread of disease. Every day our team reviews up-to-date recommendations to ensure we’re doing everything to curb the spread of COVID-19.

Though these may change over time, here are the current steps we are taking to reduce the risks associated with this novel coronavirus: 

  • Every technician is equipped with hand-sanitizer with at least 60% alcohol to clean their hands. It is also readily available at our showrooms, offices and work sites to be used by all of our employees. In addition, all employees must wash their hands with soap and water for at least 20 seconds.
  • Employees who have symptoms of acute respiratory illness are recommended to stay home and not come to work until they are free of fever (100.4° F ​​[37.8° C​] or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Employees are instructed to notify their supervisor and their healthcare provider immediately upon experiencing any symptoms.
  • Disinfectant wipes are readily available throughout our job sites and permanent locations to wipe down frequently touched surfaces including workstations, countertops, doorknobs, remotes, and touchpanels. In the field, our installers also have wipes handy to wipe down tools and equipment before and after each use.
  • Our installers are following strict on-site health and safety guidelines including the use of disposable gloves and sterilization products. 
  • We will refrain from shaking hands with clients, and will maintain recommended distances while in your home or business.
  • Our technicians are willing to wear N95 masks in your home or business upon request. 
  • In addition to distancing, we check with our customers to ensure they are comfortable with us in their home. We request customers either be not present at home or keep safe distance while we are inside. Our goal is to keep families safe. 
  • Our showrooms are cleaned with anti-bacterial products routinely. As we have communicated, we believe transparency and health are paramount. 
  • In the long term, we anticipate supply chain demands and delays with high volume work requests. We are being proactive to schedule work now and order supplies. Please get in touch with us to put your project on the list so you have no delays in your service. 

We appreciate your trust during these unprecedented times, and we take the health and wellbeing of our clients and employees very seriously. To protect our staff, we also ask that our clients communicate if anyone in your home or business is experiencing symptoms or has been exposed to the virus. We also ask that you follow the CDC's guidelines for preventing the spread of COVID-19 while we are on-site. If you have any questions about these precautions, please do not hesitate to reach out. You can reach us at (877) 550-5150 or submit our online form here